Terms of Use

Last updated: October 10, 2026, effective from October 15, 2026

Welcome to bloomnow. These Terms of Use ("Terms") govern your use of our website bloomnow.ai, our mobile application ("bloomnow App"), and the related online services (together, the "Services"). If you have any questions, write to us at hello@bloomnow.app.

1. Scope and contracting party

These Terms apply between you ("user", "you") and

bloomnow FlexCo in Gründung (in formation)
Managing director: Anna Christine Enzinger, MA BA
Azaleenweg 6
4048 Puchenau, Austria
Email: hello@bloomnow.app

(hereinafter "bloomnow", "we") for the use of the Services. Registration of bloomnow FlexCo in the Austrian commercial register is under way. We will add the register number and VAT ID once they are issued.

By using the Services (e.g. pre-registering for the launch, creating an account in the app, applying as an expert) you agree to these Terms. We do not accept conflicting terms unless we have expressly agreed to them in writing.

2. Description of services

bloomnow provides a digital platform for families of neurodivergent children. The Services include in particular:

• Website bloomnow.ai: information about neurodivergence, an expert directory, and the option to pre-register for the launch.
• bloomnow App: curated content (videos, posts, topics, the sound room), self-reflection and orientation tools, questionnaires and self-screenings, "moments" for capturing a single situation, a family area with invitations and targeted sharing, appointments with reminders and travel time, a shielded children's area including games, an entitlements check with a request starter, a directory of professionals, a community feature (forum, reactions, bookmarks, direct messages), personal notes and "wins", and an optional AI-assisted chat (bloomie), which is labelled as AI in the app.
• Communication: confirmation and information emails and, where applicable, push notifications.

bloomnow is not a medical device and does not replace medical, psychotherapeutic, or legal advice. See section 9.

We are developing bloomnow continuously. Features may be added, changed, or discontinued. We will announce material changes with reasonable notice. For a paid subscription, the following also applies: we change its features only for a valid reason, such as adapting to new technical or legal requirements or developing the app further, at no additional cost to you, and we inform you clearly and comprehensibly beforehand. If such a change affects your access or your use more than only slightly, we inform you by e-mail in good time beforehand about the change, when it takes effect and your right to end the subscription. You may then end it free of charge within 30 days of that information or of the change, whichever is later; we refund the amount for the remaining term pro rata, through the store or, where that is not possible, directly.

bloomie, the AI assistant

bloomie is an AI-powered assistant and is labelled as AI in the app. Her answers are produced automatically by an AI model. They can be incomplete or wrong and do not replace professional advice, diagnosis or treatment. Check an answer before you decide anything on its basis. What we commit to is access to bloomie to the extent of your plan. We cannot commit that every single answer is correct. Your statutory warranty rights remain unaffected; liability is governed by section 12. In a crisis, bloomie is not the right route; the numbers in section 9 apply. Which AI providers we use is set out in the privacy policy.

3. Availability

We strive for high availability of the Services. Planned maintenance windows and short outages are possible; we announce larger planned interruptions in the app beforehand where possible. For free use we do not owe any specific availability or service level. For a paid subscription the statutory warranty rules apply (section 5).

4. Registration and account

To use certain features (in particular the app) you need to create an account. Sign-up is via email/password or single sign-on (e.g. Google).

By creating an account you confirm that:

• You are at least 16 years old or have the consent of your legal guardian.
• The information you provide is accurate and up to date.
• You will use the account yourself only and not share your credentials with third parties.
• You will inform us immediately if your account is being misused.

Parents and legal guardians may use bloomnow to support their children. Children under 16 do not receive their own account. If we have reasonable grounds to believe these conditions are not met, we may suspend the account.

bloomnow Kids (ages 4 to 7) and bloomnow Junior (ages 8 to 12) are areas for children on your device and in your account. Children do not get an account of their own for them. You decide whether and for how long your child uses them, and you are responsible for your child while they do. From these areas a child reaches neither the community nor purchases nor links to the internet. To leave, bloomnow Kids asks for a parent lock; for both areas you can set a password in the app.

5. Pricing and payment

Part of the Services can be used free of charge. If you took part in the test programme before the public launch, you use the paid features free of charge until the date we have told you; after that, the subscriptions apply as described below. Before any paid use you see the price, the term and the conditions and agree to them expressly.

In addition we offer paid subscriptions (currently "bloom now" and "bloom family") that unlock further features. You take out a subscription exclusively through the app store of your device (Apple App Store or Google Play). Payment processing, invoices, refunds and cancellation run through your account there, under the terms of the respective store. Your payment details never reach us.

• Term and price. Subscriptions are available with a monthly or a yearly term. The store shows you price, term and currency before you buy; prices include VAT.
• Automatic renewal. A subscription renews automatically for the chosen term unless you cancel it in the subscription settings of your store at least 24 hours before the end of the current period. The amount is charged to your store account at the start of each new period.
• Free trial. Where the store offers a free trial, it turns into the paid subscription unless you cancel. If you cancel during the trial, nothing is charged. A trial is available once per store account.
• Cancellation. You can cancel at any time with effect from the end of the current period, in the subscription settings of your Apple or Google account. The features stay unlocked until then; there is no pro-rata refund for the remaining period unless the law provides otherwise. Deleting your account does not end the subscription by itself: please cancel it in the store as well.
• Switching. You can switch between subscriptions through the store. A switch to a higher subscription usually takes effect immediately, a switch to a lower one at the end of the current period; the store shows you the details. When a subscription ends, your content is not lost. What goes beyond the free features stays readable or is locked until you subscribe again.
• Price changes are announced to you at least 30 days in advance. They apply only from the next renewal; if you do not agree, you can cancel before then.
• bloom family. The subscription that includes use by further people covers members of one household whom you invite yourself. Invited people do not enter into a contract of their own about the subscription; their access ends with your subscription or when you withdraw the invitation.

Voucher codes we issue are given away and never sold. They unlock features for the stated time and create neither a subscription nor an obligation to pay.

Warranty and updates. For paid subscriptions the statutory warranty rights for digital services apply (Austrian Consumer Warranty Act, VGG). During the term we provide the updates needed to keep the app in conformity with the contract and inform you about them in the app.

6. Right of withdrawal for consumers

If you are a consumer within the meaning of Austrian consumer protection law (KSchG) and the Distance and Off-Premises Contracts Act (FAGG), you have a right of withdrawal for paid distance contracts. For free use, no paid contract is concluded and the right of withdrawal does not apply; you may delete your account at any time (see section 11).

For a paid subscription (section 5) the following applies:

• You may withdraw from the contract within 14 days of conclusion without giving any reason. A renewal does not start a new period.
• If at the time of purchase you expressly requested that we start the service immediately and confirmed that you thereby lose your right of withdrawal, it lapses when provision begins (§ 18(1)(1) and (11) FAGG). Whether and how the store obtains this consent at the time of purchase, and what it refunds, is governed by its terms.
• If you take out the subscription through the Apple App Store, Apple is your contracting party for the purchase. You declare a withdrawal and receive a refund from Apple through your purchase history there.
• If you take it out through Google Play, Google (Google Commerce Limited, Dublin) is your contracting party for the purchase. You declare the withdrawal to Google, for example with the Google Play withdrawal form. You can also send it to us in addition: online at bloomnow.app/en/withdrawal (“Withdraw from contract here”), by informal email to hello@bloomnow.app or with the model form below. If your withdrawal reaches us within the period, we treat it as if you had declared it to Google and refund you through Google Play within 14 days. The store's refund rules apply in addition.
• You can end a free trial at any time in the store. No withdrawal is needed for that, because nothing has been charged.

For a purchase through Google Play you can, besides the route through Google, also exercise your right of withdrawal online at bloomnow.app/en/withdrawal (“Withdraw from contract here”). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (for example by email) without delay, with the content of your withdrawal and the date and time it was received. To meet the withdrawal period, it is enough that you send the statement before the period expires.

Model withdrawal form (if you want to withdraw from the contract, you can fill in this form and send it to Google, for a purchase through Google Play to Google Commerce Limited, c/o Customer Support, 70 Sir John Rogerson’s Quay, Dublin 2, D02R296, Ireland, or, as an additional route, to us):
To bloomnow FlexCo in Gründung, Anna Christine Enzinger, Azaleenweg 6, 4048 Puchenau, Austria, email: hello@bloomnow.app. I hereby withdraw from the contract concluded by me for the provision of the following service: [subscription]. Ordered on: [date]. Name: [name]. Address: [address]. Signature (only if notified on paper): [signature]. Date: [date].

For users in Switzerland: Swiss law provides no general right of withdrawal for online purchases. The return and refund rules of the respective store apply there.

7. Obligations and rules of conduct

When you use the Services, you must comply with applicable law and respect the rights of others. In particular, the following is prohibited:

• posting illegal, violent, discriminatory, sexualised, abusive, or otherwise objectionable content;
• harassing, threatening, or shaming other people;
• uploading content you have no rights to (copyright, personality rights);
• publishing personal data of third parties, in particular of children, without their consent;
• sending advertising, spam, chain messages, or unsolicited commercial communications;
• any form of automated access (scraping, bots), circumventing technical protection measures, or reverse engineering;
• using the Services to produce medical diagnoses or treatment recommendations.

Reporting, moderation and objection

Reporting. If you consider a post, a comment, a profile or a message to be illegal or to break these rules, report it with “Report” in the app or by email to hello@bloomnow.app. Tell us what it is about and why, so we can check it. You can also report without having an account.

What we do. A human reviews every report, and we decide promptly. We do not check content before it is published and do not monitor it generally. Our team sees new posts in a moderation list; an automatic first assessment, including by AI, helps with sorting. A human always decides. If something breaks these rules or the law, we may remove the content, restrict its visibility or suspend the account temporarily or permanently. For content of criminal relevance, we reserve the right to report it to the competent authorities.

Reasons and objection. If we restrict content or your account, we tell you what we did and why, unless the law forbids it. If you disagree, write to us within six months at hello@bloomnow.app. Another person from our team will then review the decision again. Whoever reported also learns how we decided. Your right to go to court remains unaffected.

Point of contact. For authorities and for users, our point of contact under the Digital Services Act (Art. 11 and 12 DSA) is hello@bloomnow.app, in German or English.

8. Your content (user-generated content)

Content that you publish in the app (e.g. forum posts, comments, "wins", profile information) remains your intellectual property.

By publishing, you grant bloomnow a non-exclusive, worldwide, royalty-free right of use to the extent necessary to operate and display the Services. You can delete your content at any time; the right of use then ends after a technical period of up to 30 days (e.g. for backups).

We do not use your content for advertising. If we would like to show a post of yours outside the Services, we ask you first and you decide each time.

You warrant that you hold all necessary rights to your content and that publishing it does not infringe third-party rights. You will indemnify bloomnow against justified third-party claims arising from a breach of this obligation, to the extent you are responsible for the breach.

9. Medical disclaimer

bloomnow is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR). The Services are intended solely for information, orientation, and self-reflection. They do not replace any diagnosis, therapy, medical, psychotherapeutic, or legal advice.

For health-related questions or concerns, please consult qualified professionals. In acute and crisis situations, dial the European emergency number 112 in Austria, the ambulance at 144, or the crisis hotline (Telefonseelsorge) at 142. In Germany you can reach the crisis hotline at 0800 111 0 111. In Switzerland, Die Dargebotene Hand is available at 143 and Pro Juventute for children and young people at 147; the emergency number is 112.

10. Expert directory

The expert directory lists professionals. Entries come from the professional themselves, from submissions by users, or from publicly available sources; section 5.21 of the privacy policy has the detail. Before including someone, we look at whether their stance towards neurodivergent people fits bloomnow. That is expressly not a check of qualifications, licensing, or professional suitability, and it is not a recommendation on our part. There is no right to be listed, and anyone listed can request deletion at any time.

If you apply as an expert, you warrant that your information (qualifications, areas of practice, contact details) is accurate and that you are authorised to perform the services listed. You grant us the right to display your profile on the website. You may request deletion of your profile at any time by email.

bloomnow is not a party to any contract between you and an expert. Contracts for services are concluded exclusively between you and the respective professional.

11. Term and termination

The contract for use of the Services has an indefinite term. You may terminate it at any time without notice by deleting your account (in the app or by email to hello@bloomnow.app) or by unsubscribing from the waitlist.

We may terminate the contract with 14 days' notice. In case of serious breaches of these Terms, we may terminate without notice and suspend the account immediately.

A running subscription does not end by itself with the account: cancel it in the subscription settings of your store as well (section 5). If we terminate the contract without a breach on your part, we refund the pro-rata amount for the unused remaining term through the store.

After termination, we will delete your personal data in accordance with our privacy policy, unless statutory retention obligations apply.

12. Liability

bloomnow is liable without limitation for damages arising from injury to life, body, or health and for damages resulting from intent or gross negligence, as well as under the Austrian Product Liability Act.

For damages caused by slight negligence, bloomnow is liable only for breach of material contractual obligations ("cardinal obligations") and limited to the foreseeable damage typical for this type of contract. Liability for lost profits, indirect damages, or consequential damages is excluded to the extent permitted by law.

We assume no responsibility for the content of linked external websites or for third-party content (in particular from experts or other users). Mandatory provisions of Austrian consumer protection law remain unaffected.

13. Availability, maintenance, data loss

We back up data regularly but owe no specific backup frequency. You are responsible for separately backing up content that matters to you.

14. Intellectual property

All trademark, copyright, design, and other protected rights in the Services (source code, texts, graphics, logos, layouts) belong to bloomnow or the respective rights holders. Any use beyond the rights granted in these Terms requires our written consent.

15. Changes to these Terms

We may amend these Terms, for example when features change, new ones are added, or legal requirements change. We will announce material changes with reasonable notice (at least 30 days) by email or in the app. If you do not object to such a change within this period, it is deemed accepted; we will inform you separately about your right to object and its consequences in the announcement. If you do object, you may end the contract as of the date the change takes effect.

Prices are excluded from this. A price change is never deemed accepted through your silence. Section 5 alone governs it: we announce it at least 30 days in advance, it takes effect only from the next renewal, and if you disagree, you cancel before then.

16. Final provisions

Applicable law. Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

Place of jurisdiction. For disputes with entrepreneurs (businesses), the court with subject-matter jurisdiction at the seat of bloomnow is exclusively competent. For consumers, the statutory places of jurisdiction apply.

Alternative dispute resolution. The European Commission's online dispute resolution platform was discontinued on 20 July 2025, so there is no longer a link to it. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body. If you have a complaint, please come to hello@bloomnow.app first. We would rather sort it out directly.

Severability. Should any provision of these Terms be or become invalid, the validity of the remaining provisions is unaffected. Invalid provisions are replaced by the applicable statutory rule.

17. Contact

Questions about these Terms? Write to us at hello@bloomnow.app.