Terms of Use

Last updated: September 1, 2026

Welcome to bloomnow. These Terms of Use ("Terms") govern your use of our website bloomnow.ai, our mobile application ("bloomnow App"), and the related online services (together, the "Services"). If you have any questions, write to us at hello@bloomnow.app.

1. Scope and contracting party

These Terms apply between you ("user", "you") and

bloomnow e. U.
Owner: Anna Christine Enzinger, MA BA
Unter Bregarten 22/1
2482 Münchendorf, Austria
VAT ID: ATU82883015
Email: hello@bloomnow.app

(hereinafter "bloomnow", "we") for the use of the Services. As soon as the planned bloomnow FlexCo is registered in the Austrian commercial register, it will succeed to all rights and obligations under these Terms. We will inform you in good time.

By using the Services (e.g. pre-registering for the launch, creating an account in the app, applying as an expert) you agree to these Terms. We do not accept conflicting terms unless we have expressly agreed to them in writing.

2. Description of services

bloomnow provides a digital platform for families of neurodivergent children. The Services include in particular:

  • Website bloomnow.ai: information about neurodivergence, an expert directory, and the option to pre-register for the launch.
  • bloomnow App: curated content (videos, posts, topics), self-reflection and orientation tools, a community feature (forum, reactions, bookmarks), personal notes and "wins", and an optional AI-assisted chat.
  • Communication: confirmation and information emails and, where applicable, push notifications.

bloomnow is not a medical device and does not replace medical, psychotherapeutic, or legal advice. See section 9.

We are developing bloomnow continuously. Features may be added, changed, or discontinued. We will announce material changes with reasonable notice.

3. Beta phase and availability

The Services are currently in a closed beta phase. This means:

  • Access to the beta is by invitation.
  • Features may be incomplete, contain bugs, or be available only to a limited extent.
  • We may pause, restrict, or end access during the beta at any time.

We strive for high availability but do not owe any specific availability or service level during the beta phase. Planned maintenance windows and short outages are possible.

4. Registration and account

To use certain features (in particular the app) you need to create an account. Sign-up is via email/password or single sign-on (e.g. Google).

By creating an account you confirm that:

  • You are at least 16 years old or have the consent of your legal guardian.
  • The information you provide is accurate and up to date.
  • You will use the account yourself only and not share your credentials with third parties.
  • You will inform us immediately if your account is being misused.

Parents and legal guardians may use bloomnow to support their children. Children under 16 do not receive their own account. If we have reasonable grounds to believe these conditions are not met, we may suspend the account.

5. Pricing and payment

Part of the Services can be used free of charge. During the beta phase, use of all Services is free of charge; section 3 applies for that period. Before any paid use you see the price, the term and the conditions and agree to them expressly.

In addition we offer paid subscriptions (currently "bloomnow basis" and "bloomnow familie") that unlock further features. You take out a subscription exclusively through the app store of your device (Apple App Store or Google Play). Payment processing, invoices, refunds and cancellation run through your account there, under the terms of the respective store. Your payment details never reach us.

  • Term and price. Subscriptions are available with a monthly or a yearly term. The store shows you price, term and currency before you buy; prices include VAT.
  • Automatic renewal. A subscription renews automatically for the chosen term unless you cancel it in the subscription settings of your store at least 24 hours before the end of the current period. The amount is charged to your store account at the start of each new period.
  • Free trial. Where the store offers a free trial, it turns into the paid subscription unless you cancel. If you cancel during the trial, nothing is charged. A trial is available once per store account.
  • Cancellation. You can cancel at any time with effect from the end of the current period, in the subscription settings of your Apple or Google account. The features stay unlocked until then; there is no pro-rata refund for the remaining period unless the law provides otherwise. Deleting your account does not end the subscription by itself: please cancel it in the store as well.
  • Switching. You can switch between subscriptions through the store. A switch to a higher subscription usually takes effect immediately, a switch to a lower one at the end of the current period; the store shows you the details. When a subscription ends, your content is not lost. What goes beyond the free features stays readable or is locked until you subscribe again.
  • Price changes are announced to you at least 30 days in advance. They apply only from the next renewal; if you do not agree, you can cancel before then.
  • Family. A subscription that includes use by further people covers members of one household whom you invite yourself. Invited people do not enter into a contract of their own about the subscription; their access ends with your subscription or when you withdraw the invitation.

Voucher codes we issue are given away and never sold. They unlock features for the stated time and create neither a subscription nor an obligation to pay.

Warranty and updates. For paid subscriptions the statutory warranty rights for digital services apply (Austrian Consumer Warranty Act, VGG). During the term we provide the updates needed to keep the app in conformity with the contract and inform you about them in the app.

6. Right of withdrawal for consumers

If you are a consumer within the meaning of Austrian consumer protection law (KSchG) and the Distance and Off-Premises Contracts Act (FAGG), you have a right of withdrawal for paid distance contracts. For free use, no paid contract is concluded and the right of withdrawal does not apply; you may delete your account at any time (see section 11).

For a paid subscription (section 5) the following applies:

  • You may withdraw from the contract within 14 days of conclusion without giving any reason. A renewal does not start a new period.
  • If at the time of purchase you expressly requested that we start the service immediately and confirmed that you thereby lose your right of withdrawal, it lapses when provision begins (§ 18(1)(1) and (11) FAGG). If you withdraw before that, you pay only the share for the time already used (§ 16 FAGG). The store obtains this consent at the time of purchase.
  • If you take out the subscription through the Apple App Store, Apple is your contracting party for the purchase. You declare a withdrawal and receive a refund from Apple through your purchase history there.
  • If you take it out through Google Play, you declare the withdrawal by informal email to hello@bloomnow.app or with the model form below; we arrange the refund through Google Play. The store's refund rules apply in addition.
  • You can end a free trial at any time in the store. No withdrawal is needed for that, because nothing has been charged.

Model withdrawal form (if you want to withdraw from the contract, you can fill in this form and send it to us):
To bloomnow e. U., Anna Christine Enzinger, Unter Bregarten 22/1, 2482 Münchendorf, Austria, email: hello@bloomnow.app. I hereby withdraw from the contract concluded by me for the provision of the following service: [subscription]. Ordered on: [date]. Name: [name]. Address: [address]. Signature (only if notified on paper): [signature]. Date: [date].

For users in Switzerland: Swiss law provides no general right of withdrawal for online purchases. The return and refund rules of the respective store apply there.

7. Obligations and rules of conduct

When you use the Services, you must comply with applicable law and respect the rights of others. In particular, the following is prohibited:

  • posting illegal, violent, discriminatory, sexualised, abusive, or otherwise objectionable content;
  • harassing, threatening, or shaming other people;
  • uploading content you have no rights to (copyright, personality rights);
  • publishing personal data of third parties, in particular of children, without their consent;
  • sending advertising, spam, chain messages, or unsolicited commercial communications;
  • any form of automated access (scraping, bots), circumventing technical protection measures, or reverse engineering;
  • using the Services to produce medical diagnoses or treatment recommendations.

We may remove or restrict posts that violate these rules at any time and suspend the account temporarily or permanently. For content of criminal relevance, we reserve the right to report it to the competent authorities.

8. Your content (user-generated content)

Content that you publish in the app (e.g. forum posts, comments, "wins", profile information) remains your intellectual property.

By publishing, you grant bloomnow a non-exclusive, worldwide, royalty-free, transferable, sublicensable right of use to the extent necessary to operate, display, and promote the Services. You can delete your content at any time; the right of use then ends after a technical period of up to 30 days (e.g. for backups).

You warrant that you hold all necessary rights to your content and that publishing it does not infringe third-party rights. You will indemnify bloomnow against justified third-party claims arising from a breach of this obligation, to the extent you are responsible for the breach.

9. Medical disclaimer

bloomnow is not a medical device within the meaning of Regulation (EU) 2017/745 (MDR). The Services are intended solely for information, orientation, and self-reflection. They do not replace any diagnosis, therapy, medical, psychotherapeutic, or legal advice.

For health-related questions or concerns, please consult qualified professionals. In acute and crisis situations, dial the European emergency number 112 in Austria, the ambulance at 144, or the crisis hotline (Telefonseelsorge) at 142. In Germany you can reach the crisis hotline at 0800 111 0 111.

10. Expert directory

The expert directory lists professionals who have voluntarily applied to be included. Inclusion is at our discretion after internal review; there is no right to be listed.

If you apply as an expert, you warrant that your information (qualifications, areas of practice, contact details) is accurate and that you are authorised to perform the services listed. You grant us the right to display your profile on the website. You may request deletion of your profile at any time by email.

bloomnow is not a party to any contract between you and an expert. Contracts for services are concluded exclusively between you and the respective professional.

11. Term and termination

The contract for use of the Services has an indefinite term. You may terminate it at any time without notice by deleting your account (in the app or by email to hello@bloomnow.app) or by unsubscribing from the waitlist.

We may terminate the contract with 14 days' notice. In case of serious breaches of these Terms, we may terminate without notice and suspend the account immediately.

A running subscription does not end by itself with the account: cancel it in the subscription settings of your store as well (section 5). If we terminate the contract without a breach on your part, we refund the pro-rata amount for the unused remaining term through the store.

After termination, we will delete your personal data in accordance with our privacy policy, unless statutory retention obligations apply.

12. Liability

bloomnow is liable without limitation for damages arising from injury to life, body, or health and for damages resulting from intent or gross negligence, as well as under the Austrian Product Liability Act.

For damages caused by slight negligence, bloomnow is liable only for breach of material contractual obligations ("cardinal obligations") and limited to the foreseeable damage typical for this type of contract. Liability for lost profits, indirect damages, or consequential damages is excluded to the extent permitted by law.

We assume no responsibility for the content of linked external websites or for third-party content (in particular from experts or other users). Mandatory provisions of Austrian consumer protection law remain unaffected.

13. Availability, maintenance, data loss

We back up data regularly but owe no specific backup frequency. You are responsible for separately backing up content that matters to you.

14. Intellectual property

All trademark, copyright, design, and other protected rights in the Services (source code, texts, graphics, logos, layouts) belong to bloomnow or the respective rights holders. Any use beyond the rights granted in these Terms requires our written consent.

15. Changes to these Terms

We may amend these Terms, for example when features, prices, or legal requirements change. We will announce material changes with reasonable notice (at least 30 days) by email or in the app. If you do not object within this period, the changes are deemed accepted. We will inform you separately about your right to object and its consequences.

16. Final provisions

Applicable law. Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which you have your habitual residence remain unaffected.

Place of jurisdiction. For disputes with entrepreneurs (businesses), the court with subject-matter jurisdiction at the seat of bloomnow is exclusively competent. For consumers, the statutory places of jurisdiction apply.

Online dispute resolution (ODR). The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.

Severability. Should any provision of these Terms be or become invalid, the validity of the remaining provisions is unaffected. Invalid provisions are replaced by the applicable statutory rule.

17. Contact

Questions about these Terms? Write to us at hello@bloomnow.app.